By having a strategic customer retention loyalty program, we have achieved the objectives and we are happy to share some tremendous results with you and your team:



Hiew Khoon Ming, Director, Urban Retail Sdn Bhd
"With the program mechanism designed by Glowmark, Customer Retention Program does assist in achieving our objectives. Therefore, we hope to have successful track record in other country from Glowmark to implement in our store again with modification of program mechanism that suits our profile.”



Tham Tuck Choy, General Director, Parkson Vietnam
"More than 50% of Parkson Privilege Card members had participated in this campaign. Sales increased about 15 to 20% estimated. A lot of our customers asked for details of the campaign and shopped more to collect stamps. We definitely look forward to having more of the customer-retention programmes organised by your company."



Catherine Ng, Centre Manager, Centro Properties Group Sdn Bhd
"As a shopping mall and an icon in Klang City, one of our objectives is to achieve higher customer repeat visits to Centro Mall. Therefore, we engaged Glowmark to help design traffic building programs aimed at increasing shoppers' visit frequency and hence increase sales turnover at the retail outlets. The programs have proven to be successful as Centro's 40 participating tenants experienced an increase in their outlet sales, which some achieving over 20% incremental sales over the program period. More so, it has also attracted new shoppers into the mall. We are very please that not only have we correctly chosen the right mix of merchandise, we also have your company to manage the stock availability in order to meet the demand of the redemption. We certainly look forward to having more of the customer retention programs in the future organised by Glowmark Solutions."